Shipping policy
# Shipping Policy
**Effective October 19, 2026**
This Shipping Policy covers orders placed with visolvane at https://visolvane.shop.
## Shipping Coverage
We ship to the United States, the United Kingdom, and other destinations enabled at checkout. If checkout cannot accept an address, service is not currently available there. Product restrictions, carrier rules, remote locations, or certain address types can also limit delivery.
## Processing Before Dispatch
Most orders are processed within 2-3 business days after payment authorization. Business days are Monday through Friday, excluding public holidays. An order submitted on a weekend or holiday begins processing on the next business day.
If stock, payment, or address details require confirmation, we may contact the customer. Processing can be paused until the requested information is supplied.
## Delivery Estimate
Standard shipping after dispatch is estimated at **20-45 calendar days**. This estimate is separate from the preceding 2-3-business-day processing period.
Delivery dates are not guaranteed. Customs procedures, severe weather, carrier volume, public holidays, remote destinations, transport interruptions, or incomplete addresses may add time. We will provide reasonable assistance with available tracking and carrier inquiries.
## Shipping Prices
- Standard shipping is free when the discounted order subtotal is **more than US$30**, or exceeds the equivalent threshold displayed in another currency.
- For a discounted subtotal of US$30 or less, the applicable shipping fee is displayed before payment.
- Optional premium shipping, when available, is separately described and priced at checkout.
## Included Tax and Import Duty
visolvane covers applicable taxes and import duties for delivery destinations accepted at checkout. The checkout total is intended to cover merchandise and the selected delivery method. Customers should not be asked for a separate tax, customs-duty, or import-fee payment when the parcel arrives.
If a carrier or customs authority unexpectedly requests payment, email ladezinheidy@outlook.com before paying when possible. Include the order number and a copy of the notice. Do not ignore an official deadline or urgent carrier communication while we investigate.
## Tracking Requests
Tracking is available when supported by the carrier service. Email ladezinheidy@outlook.com with the order number and checkout email address to request a tracking number or shipping update. Initial scans may take several days to appear, and international shipments can have gaps between events.
## Address Corrections
Review the recipient and address before checkout. Contact us immediately if a correction is needed. We will try to update the order before dispatch but cannot guarantee a change after fulfillment begins.
If customer-provided address information causes delay or failed delivery, we will provide reasonable help with carrier recovery. Responsibility remains subject to applicable law and the circumstances.
## Late Delivery
Contact us if tracking remains unchanged for an unusual period or the parcel is not delivered by the end of the 45-day transit estimate. We will request a carrier investigation and share available information. Mandatory cancellation, refund, and consumer remedies remain unaffected.
## Lost Parcels
If a carrier confirms loss, or our investigation reasonably determines that the package was lost before delivery, email ladezinheidy@outlook.com. We will send a replacement at no extra charge. If replacement is unavailable or applicable law requires a different remedy, we will offer a refund to the original payment method.
For tracking marked "delivered" when no parcel is found, check the mailbox, delivery point, secure area, household members, neighbors, building staff, and any carrier notice. Then contact us promptly so an inquiry can be opened. Reasonable supporting information may be required.
## Damaged, Incomplete, or Incorrect Shipments
Email ladezinheidy@outlook.com promptly with the order number and clear photographs of the item, packaging, and shipping label. We will review the problem and provide an appropriate replacement or other remedy under the Return and Refund Policy and applicable law.
## Split Fulfillment
Products from one order may be sent in separate parcels with different tracking numbers and arrival dates. We do not add a shipping charge solely because visolvane divides fulfillment.
## Shipping Support
**visolvane, operated by JAMES RANDOLPH JR LLC**
Email: ladezinheidy@outlook.com
Website: https://visolvane.shop
Business correspondence address: 2025 SABER RD, CASPER, WY 82604, United States